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Redesign configuration management of process in a chosen Organization
Šavel, Jan ; Zelená, Veronika (advisor) ; Přibil, Jiří (referee)
The goal of this thesis is to analyze Configuration management process in a chosen organization through ITIL Best Practices Library and provide a redesign based on collected materials. Analyzes cover Configuration management and partially Change management processes whose are tightly connected with each other. In theoretical part I focus on general description of analyzed process, its modeling and modeling tools. Next chapters follow up with ITIL Best Practices Library version 3 and CMS (Configuration Management System) usability as a federated system for Configuration management process. In practical part I focus on current state of Configuration management process in analyzed organization and provide advantages and disadvantages. Those are input for redesign of Configuration management process. In the end of my thesis I compare the original and current redesigned solution and provide a set of advantages and disadvantages coming from this change.
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Configuration management process implementation
Šipka, Ladislav ; Bruckner, Tomáš (advisor) ; Klíma, Daniel (referee)
The aim of this Thesis is to describe the practical implementation of process management in terms of Configuration Management process and subsequent implementation support tool, configuration and management database, focusing on describing and identifying particular steps needed for the definition and implementation process and the subsequent selection and implementation support tools. As an initial base of this Thesis I have used the practical experience of projects focusing on the definition and implementation of process management and subsequent implementation support tools, in which I acted in the role of the Configuration Manager. It means I assisted at course of entire projects. The Thesis focuses mainly on my run and defined Configuration Management process and describes the process and importance of various activities leading to the successful establishment of a process into practice, including identified problems and some of their solutions. The result of this Thesis should approach introducing one of the process of family ITIL v. 2 to practice and subsequent leading to the selection and implementation of the configuration and management database, as a major output of this process.
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SW nástroje pro řízení provozu IS dle ITIL v DHL
Herceg, Rastislav ; Bruckner, Tomáš (advisor) ; Koller, Filip (referee)
Cílem této práce je popsat řízení provozu IS dle standardů ITIL v datovém centru společnosti DHL ITSC v Praze konkrétně v oddělení Operations Control Center (OCC) a přiblížit softwarové nástroje, které jsou zde k tomuto účelu používány. Tohoto cíle je dosaženo za pomoci studia dostupných zdrojů a autorova osobních zkušeností z práce systémového administrátora v OCC. Přínosem této práce je popis řízení IS v praxi, zejména v oblasti správy CMDB (configuration management database) incident managementu, change managementu, problem managementu a knowledgebase, zhodnocení stávající praxe a nalezení možností jak ji vylepšit.
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